SASSA Grants Appeal 2024 Complete Guide

Social grants are an essential income source for South Africans with low incomes. The South African Social Security Agency (SASSA) offers social relief grants to help persons struggling with unemployment and economic crisis. When applying, some applications may be rejected due to some reasons.

In this situation, you can challenge these decisions. So, if your SASSA application is rejected for any reason, this article will provide you with all the necessary information on how to submit an SRD grant appeal.

A Clear Understanding

The South African Social Security Agency, often known as SASSA, is the organization that provides social assistance to some of the most needy residents of the country. This includes various types of grants such as child support grants, old age pension grants, and disability grants. In this, there is another grant such as the Social Relief of Distress Grant (also referred to as the “R370” or the “SRD grant”).

When the COVID-19 epidemic was at its peak, those without jobs or other means of support were given financial assistance in the form of the R350 award (which is now R370). As a result of the high demand, SASSA has extended this award many times. Right now, the R370 grant extension is valid until March 2025. You can also appeal the rejection of your social grant application for any month to the SASSA. The process for appealing the decision is described below.

SASSA Grants Criteria

Verify that you’re eligible to apply for the SASSA Grants before submitting an appeal:

Must be a South African citizen, a refugee, or a permanent resident.
Must live in South Africa.
Applicants must meet the age criteria in all grants.
There must be a lack of financial resources for the applicant to support their family.
Must not enroll in any other social grants.
Candidates must not be getting any other financial support or entitled to any UIF payments.
Every applicant must pass the means test.
Identification with a barcode of 13 digits or a smart ID card is required. If haven’t, SASSA will accept a birth certificate or ID on file as another form of identity.

Even if you fulfilled all of the requirements listed above, read on to learn about the steps of how you can appeal the denial of your SASSA Grant application.

How to Appeal the SASSA Grants?

If your SASSA grant application was rejected for more than one month, you need to file an appeal with the Social Development Department. You have 30 days to file an appeal from the date of refusal. But keep in mind, too, that it might take up to 90 days to process an appeal. The Independent Tribunal will send an electronic notification to applicants about the decision of their appeal. You can appeal the SASSA R370 grant decision by following methods:

Through Online Website

Go to the official SASSA website.
Enter your South African identity number and the application-related phone number.
You’ll get a PIN against your phone number provided at registration and proceed.
Pick the desired month for which you’re appealing.
Justify your appeal by explaining the situation whether it’s technological problems or insufficient information.
After submission, your 370 grant appeal will be reviewed by SASSA and you’ll be notified of their decision.

Through Call Center

Call a SASSA representative by dialing the toll-free number 0800 601 011 and provide the same information as you did for the online appeal.
After you file your appeal, you’ll be given a reference number that you can use to track how it is going.

How to Check the Status of SASSA Grants Appeal?

Also, there are two ways to check the status of your SRD grant appeal:

Online Appeal Status Check

Go to the SASSA Official Site and click on the “Lodge an Appeal or Check an Appeal Status” button on their website.
Enter your ID and the cell phone number that you used to apply.
Click the “Send PIN” button.
SASSA will send you a verification PIN via SMS.
Enter that PIN and click on “Submit”.
Select the month of your appeal.
Choose the reason for your appeal.
Then, submit it to check the status.

Submit an Appeal to SASSA

Check the Appeal Status via the Call Center

Dial the toll-free number 0800 601 011 to contact SASSA.
Give the phone number and ID number that you used while applying.
Then, a SASSA agent will help you in checking the status of your appeal.

SASSA Status Check

If you want to track the status of your SASSA application, follow the below steps:

Open your browser and type “sassasrdstatuschecks.co.za”
Enter your details like your South African ID number and phone number.
Click the “Submit” button.
The result is on your screen.

Conclusion

While applying for SASSA SRD grants appeal, be patient, persistent, and familiar with the SASSA system. One can claim their right to get the SASSA grant payment by learning the eligibility requirements, completing the proper processes, and providing solid supporting documents.

So, use the available free sources and well-informed yourself to get your appeal granted. As a result, this SASSA grant payment helps to promote social stability and reduce financial hardship in South Africa.